ITIL(R) 4 Strategist: Direct, Plan and Improve

SKU: ITIL4SDPI

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This three-day course forms a key part of both the ITIL® 4 Managing Professional and ITIL Strategic Leader pathways.

The ITIL 4 Direct, Plan and Improve (DPI) course is intended to provide the learner with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Forkröfur

Participants must hold either an ITIL® 4 Foundation or ITIL® v3 Foundation certification prior to attending this course.

Target audience

This course is suitable for individuals in roles responsible for:

  • Designing, planning, reviewing, or improving IT products and services
  • Managing or leading organisational change initiatives
  • Ensuring governance, compliance, and risk alignment
  • Developing, directing, or enabling continual improvement strategies
  • Aligning teams or departments to wider organisational goals

Nemandi mun læra eftirfarandi

By the end of this course, learners will be able to:

  • Understand the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Samantekt

Foundations and strategy alignment

  • Key definitions, concepts, and terminology of DPI
  • Establishing scope and responsibility within service value systems
  • Understanding the role of strategy and strategic direction

Principles and methods of direction and planning

  • Governance models and delegation of authority
  • Strategic, tactical, and operational planning
  • Integrating direction and planning with ITIL guiding principles

Governance, risk and compliance (GRC)

  • Principles and drivers of governance in IT service management
  • Risk management frameworks and roles
  • Aligning GRC activities to value delivery and stakeholder needs

Continual improvement frameworks and techniques

  • Defining and managing improvement initiatives
  • Prioritising improvements using data and stakeholder input
  • Embedding improvement into daily work culture

Organisational change management (OCM) and communication

  • Principles of effective communication within change contexts
  • Developing communication strategies to support planning and direction
  • Leading people through change and minimising disruption

Measurement and reporting

  • Identifying metrics that support performance improvement
  • Aligning measurement with stakeholder needs and business value
  • Reporting strategies for transparency and decision-making

Improving value streams and practices

  • Evaluating and directing service value streams
  • Using value stream mapping to identify improvement opportunities
  • Aligning planning activities across practices for operational efficiency

Exams and assessments

This course concludes with a formal certification exam:

  • 40 multiple-choice questions
  • 90 minutes duration
  • Closed book format
  • Pass mark: 28 out of 40 (70%)
  • The exam is delivered online via PeopleCert and may be scheduled at the learner’s convenience

All PeopleCert certifications issued from 2023 must be renewed after three years.

Hands-on learning

This course features a range of practical and scenario-based learning opportunities, including:

  • Exercises to map and analyse current organisational practices
  • Group tasks on planning and directing service improvements
  • Role-play scenarios focused on communication, governance, and change management
  • Collaborative workshops to design continual improvement frameworks