ITIL(R) 4 Leader: Digital and IT Strategy

SKU: NTV-ITIL4LDITS

507.210 kr.

As part of the ITIL Strategic Leader pathway, this course on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals. It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

Forkröfur

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required. Learners must complete pre-course reading, including a case study provided via myQA, before attending.

It is strongly recommended that participants have already attained the ITIL 4 Managing Professional designation due to the strategic nature of the course content.

Target audience

This course is designed for experienced professionals involved in setting strategic direction or influencing digital transformation, including:

  • IT directors, heads of departments, and digital leaders
  • Aspiring C-suite professionals or transformation leads
  • Senior practitioners responsible for planning and delivering digital strategies
  • Professionals working at the intersection of IT, operations, and business strategy

Nemandi mun læra eftirfarandi

By the end of this course, learners will be able to:

  • Demonstrate the use of ITIL guiding principles in Digital and IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the digital concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilise them to create value
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

Samantekt

Introduction to digital and IT strategy

  • Overview of course structure, objectives, and case study
  • Key concepts and definitions of digital strategy

Understanding the digital context

  • Role of digital and IT strategy within the organisation
  • Key strategic drivers, enablers, and disruptors
  • Aligning digital capabilities with business needs

Vision and strategic direction

  • Defining a digital vision aligned to business goals
  • Creating and sustaining a shared strategic purpose

Strategic analysis and assessment

  • Tools and methods for internal and external assessment
  • Evaluating readiness, risks, and capability gaps

Planning strategic approaches

  • Selecting appropriate strategic models
  • Translating digital vision into actionable plans
  • Establishing governance and accountability

Strategic measurement and review

  • Developing KPIs and metrics to assess strategic progress
  • Continuous strategy refinement through measurement

Digital leadership and innovation

  • Building leadership capability for digital innovation
  • Managing stakeholder engagement and organisational alignment

Managing strategic risk

  • Identifying and mitigating digital risks
  • Balancing innovation with compliance and resilience

Strategy summary and final preparation

  • Consolidation of key learning outcomes
  • Final assignment discussions and review

Exams and assessments

This course includes both assessed assignments and a final exam:

  • Group assignments are embedded throughout the course and are based on the pre-course case study
  • Delegates must achieve a minimum of 30 out of 40 to be eligible for the exam
  • Exam is closed book and includes 30 multiple-choice questions
  • Pass mark: 21 out of 30 (70%)
  • Exam duration: 60 minutes
  • Delegates receive assignment results within two business days and can then schedule their exam with PeopleCert
  • All PeopleCert certifications from 2023 must be renewed after three years.

Hands-on learning

  • Practical assignments are central to this course, enabling learners to:
  • Analyse real-world strategic scenarios using the official case study
  • Collaborate in groups to develop and present strategic responses
  • Apply theoretical frameworks to operational challenges
  • Receive instructor and peer feedback to improve performance

Assignments are submitted between course sessions in this extended weekly format.