EXIN Foundation Certificate in SIAM

SKU: QASIAMF

Þessi vara er ekki til á lager og þvi ófáanleg eins og er.

This three-day foundation course introduces the terminology, core principles, and practices of Service Integration and Management (SIAM®). Delegates gain a clear understanding of how SIAM® enables organisations to integrate multiple service providers into a single, business-facing IT organisation. The course is designed by QA’s service management experts and prepares participants for the BCS EXIN Foundation Certificate in SIAM®.

Forkröfur

There are no mandatory prerequisites. However, it is strongly recommended that candidates have a good understanding of IT Service Management terminology, for example through a recognised IT Service Management framework.

Target audience

This course is aimed at professionals involved in service management who want to understand how to implement and work within a SIAM® ecosystem, including IT service managers, process managers, service provider staff, and client-side service managers.

Nemandi mun læra eftirfarandi

By the end of this course, delegates will be able to:

  • Explain the fundamentals, purpose, and value of a SIAM® approach
  • Describe business drivers for SIAM® and the methodology’s structures
  • Outline the SIAM® implementation roadmap and its stages
  • Identify roles and responsibilities within SIAM®
  • Describe practices for managing cross-functional teams and integrating processes across providers
  • Understand key supporting processes, challenges, and risks in a SIAM® ecosystem
  • Recognise how other frameworks and standards (ITIL®, ISO/IEC 20000, Agile, DevOps, COBIT, Lean) contribute to SIAM®

Samantekt

Introduction to Service Integration and Management (SIAM®)

  • SIAM® fundamentals, purpose and value
  • Business drivers for SIAM®
  • SIAM® methodology and structures for the service integrator layer

Service Integration and Management Implementation Roadmap

  • Key stages of SIAM® implementation
  • Objectives, triggers, inputs, activities and outputs for:
    • Discovery and strategy stage
    • Plan and build stage
    • Implement stage
    • Run and improve stage

Service Integration and Management roles and responsibilities

  • SIAM® roles and responsibilities
  • Structural elements of SIAM®

Service Integration and Management practices

  • People practices for managing cross-functional teams
  • Process practices for integrating processes across service providers
  • Measurement practices for enabling and reporting on end-to-end services
  • Technology practices for creating a tooling strategy

Processes to support Service Integration and Management

  • The function of processes in a SIAM® ecosystem
  • Objectives and SIAM® considerations of the main supporting processes

Service Integration and Management challenges and risks

  • Building the business case, risks and mitigations
  • Culture, collaboration and cooperation: associated risks and mitigations
  • Level of control and ownership challenges and mitigations
  • Security considerations, risks and mitigations
  • Measuring success and its mitigations
  • Building trust, eliminating micro-management, risks and mitigations
  • Commercial challenges, legacy contracts and mitigations

Service Integration and Management and other practices

  • Contributions of ITIL®, ISO/IEC 20000, Agile Service Management, DevOps, COBIT and Lean to a SIAM® ecosystem

Exams and assessments

  • 40 multiple-choice questions
  • 60 minutes duration
  • Closed book
  • Pass mark: 65% (26 out of 40)
  • BCS exams are remotely proctored. Learners can schedule their exam after 5pm on the final day of the course and sit it under remote conditions with proctoring

Hands-on learning

Delegates will engage in:

  • Practical discussions on implementing SIAM® in their organisations
  • Group exercises mapping out SIAM® implementation stages and roles
  • Case studies examining challenges, risks, and mitigations within SIAM® ecosystems
  • Peer collaboration to explore how other frameworks support SIAM® practices